Shipping Policy

PLEASE NOTE - We do not offer UPS Saturday Shipping.
ALSO NOTE - UPS Next Day Air refers to business days only

Shipping Carriers
Orders shipped via Standard Shipping will be shipped via the US Postal Service or UPS. Unfortunately, there is no way to guarantee that your order will be shipped via a specific method when you choose standard delivery unless you have a P.O. Box. If you have a P.O. Box, all orders will be shipped via the US Postal Service.

An additional shipping fee may apply for backordered, preordered, heavy or oversized items. Additional shipping fees may also be applied to items that require special delivery or handling.

Our Free Shipping program and free or discounted shipping promotions apply to shipping fees only. If your order qualifies for free or discounted shipping, the shipping charge will be deducted from your order at checkout but any shipping surcharges will still apply.

U.S. Territories & APO/FPO Military Addresses
In order to provide better service, we ship all orders USPS Priority to U.S. Territories and APO/FPO Military Addresses (we use more economical shipping methods for all other orders). The delivery time is up to 3 times faster for our customers in these locations. As a result of this increased cost to ship these orders via USPS Priority, shipments to U.S. Territories require a $11.99 surcharge and APO/FPO Military addresses require a $4.99 surcharge. This surcharge is not listed at checkout and is in addition to regular delivery charges. If your order qualifies for free shipping, the shipping charge will be deducted from your order at checkout but this surcharge will still apply.

Alaska & Hawaii
Shipping to Alaska and Hawaii may require an additional 2 to 3 days.

U.S. Territories, APO/FPO U.S. Military Addresses and International orders
We're sorry, but expedited shipping is unavailable for U.S. Territories and APO/FPO Military addresses. We ship only via standard shipping (USPS Priority) to these locations. Packages sent to Military and Territorial addresses may be delayed by standard mail handling.

Substitutions
FamilyOTC.com reserves that right to make substitutions in size of product available. Whatever size are substituted, it will only be done so that the result is a savings to the customer.