Ordering

PLEASE NOTE! To be fair to all our customers we have restricted the maximum order quantities to 24 units for most of our products (some products are set to higher or lower quantities). We do this so that no one person can buy all our inventory leaving nothing for any other customer.  If you need a larger quantity  please phone our customer service and they will check to see if an exception can be made (dependent on inverntory status).

Common questions about your order

How do I place an Order?

What happens when I place an order?

When will my order arrive?

How do I track my order?

1. We only sell Over-the-Counter items.
How do I place an Order?
Select desired item(s), click "order" and select the quantity.
Click "Check-Out" after you have selected all the items you want.
Complete Customer Account, Shipping/Contact Information & Payment Method. 
Read Customer Agreements, Review and Submit your order.

2. What happens when I place an order?

When you place an order with us you are receive the lowest possible prices you can find on the Internet.

3. When will my order arrive?

Once your order is shipped a tracking number and carrier will be emailed to you.

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4. How do I track my order?

You can view the status of your order by first logging into your account then under My Orders clicking on "Review orders / track packages" and click on the order you which to view. Once your order is shipped a tracking number and carrier will be emailed to you.

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Do you need more assistance?

Customer Service: Click here to e-mail us.

Technical Support: For technical problems with our site click here.

Your Feedback: We welcome your feedback, click here to email us.

Or call (9:00am - 6:00pm EST)
FamilyOTC.com
561-922-9525